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Airlines at Ezeiza Airport (EZE)
The choice of airline is a determining factor in the travel experience to or from Ezeiza. While the airport has modernized its infrastructure, service quality, punctuality, and contingency management fall directly on each company. The difference between a smooth experience and a chaotic one often comes down to this choice. This guide, based on the analysis of hundreds of experiences, breaks down the key points and reputation of the most relevant airlines operating at the airport.
Frequently Asked Questions about Airlines at Ezeiza
Are low-cost airlines reliable?
It depends greatly on which one. Flybondi is going through the worst operational crisis in its history: by mid-2026, it had canceled the majority of its scheduled flights in a single month, with ANAC closely monitoring it and authorizing it to continue operating only under a supervised action plan. The situation changes week by week, so if you have a ticket with them, check your flight status earlier than usual. JetSMART, on the other hand, maintains a compliance rate comparable to that of traditional airlines — don't put it in the same category as Flybondi.
Whose fault is it if my luggage is delayed or lost?
It is a shared responsibility, but the first point of claim is always your airline. Although airport ramp services are frequently criticized for their slowness, the airline is contractually responsible for your luggage from the moment you check it in until you pick it up.
How common are delays and cancellations?
It varies greatly depending on the airline. With Flybondi, it's practically the norm at this time. With Aerolíneas Argentinas, it can happen due to overbooking or labor conflicts. Even international airlines can experience operational issues that cause delays. The recommendation is always to monitor the flight status before heading to the airport.
Which airline has the best customer service when problems arise?
According to reports, traditional airlines like Aeroméxico and LATAM tend to have staff with greater problem-solving capacity when issues like rescheduled flights occur. Flybondi, at the opposite end, accumulates complaints about lack of communication and delays in refunds for cancellations.
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Traveler's Manual: Critical Points to Watch Out For
Flybondi's Operational Crisis
This is the main point of friction in this entire module, and the situation is unusually unstable. During 2026, Flybondi accumulated massive cancellations, sanctions and administrative summaries from ANAC, and even ticket sales restrictions on some international routes. The regulatory body authorized it to continue operating after presenting an action plan, but warned that it will remain under close supervision. If you're flying with them, don't take anything for granted and monitor your flight closely.
The Impact of Labor Conflicts
Strikes or staff assemblies can paralyze operations, especially those of the flag carrier, Aerolíneas Argentinas. This is a factor external to the passenger but with a high impact, which can generate mass cancellations with little advance notice.
Slow Baggage Delivery
This is a chronic airport problem that affects all airlines. Ramp services are consistently slow, and waits of over an hour and a half to receive checked luggage are common, creating a bottleneck at the end of the journey.
Communication in Times of Crisis
The difference between a bad experience and a nightmare often lies in communication. Airlines like Iberia/Level have been criticized for their chaotic cancellation management, leaving hundreds of passengers without clear information about rescheduling or the location of their luggage.
Pros and Cons When Choosing an Airline at Ezeiza
✅ Pros: JetSMART offers low prices with reliability comparable to traditional airlines; LATAM and Aeroméxico stand out for good contingency management; traditional airlines generally offer greater predictability.
⚠️ Cons: Flybondi is going through the worst operational crisis in its history, authorized by ANAC to continue flying only under close supervision — this is not a stable situation; Aerolíneas Argentinas is vulnerable to labor conflicts; and slow baggage delivery is a cross-cutting problem that affects all companies equally.
Analysis of Key Airlines
Flybondi
Pros and Cons according to Users and Official Data:
Pros: Lowest listed price on the market on many routes.
Cons: It is going through the worst operational crisis in its history. ANAC opened multiple administrative summaries against it and applied financial sanctions for mass cancellations without prior notice, and authorized it to continue flying only after presenting an action plan under close supervision — the regulatory authority itself does not consider the situation resolved. The company also faces financial difficulties and sales restrictions on some international routes. Users describe the experience as "playing with people's time," with lack of communication and delays in refunds.
User experience: Given the instability of the situation, many travelers advise against flying with Flybondi if you have an important commitment or a tight connection. If you still decide to fly with them, check the status of your flight more frequently and earlier than usual — the situation can change from one day to the next.
JetSMART
Pros and Cons according to Users and Official Data:
Pros: Low price with a very low cancellation rate in 2026, comparable to that of traditional airlines — very different from its direct competitor Flybondi.
Cons: Like all low-cost airlines, additional services (baggage, seats, food) have separate charges — check carefully what your fare includes before purchasing.
User experience: It is not part of the crisis that Flybondi is going through — its punctuality data places it closer to a traditional airline than to its low-cost competitor.
Traditional Airlines (Aerolíneas Argentinas, LATAM, etc.)
Pros and Cons according to Users:
Pros: Greater overall reliability. LATAM is consistently praised for the friendliness and efficiency of its ground staff. Aeroméxico stands out for the excellent management of its employees in resolving complex problems.
Cons: Aerolíneas Argentinas faces criticism for overbooking and is vulnerable to labor conflicts that can generate mass cancellations with little advance notice. LATAM may have long lines during peak hours.
User experience: They offer greater predictability than low-cost airlines, but they are not exempt from problems — the main difference lies in how they manage communication when something goes wrong.
Tips for a Trouble-Free Trip
Check-in and Boarding
The check-in process at Ezeiza has improved thanks to flexible counter assignment. However, the key remains anticipation. Arriving 3 hours in advance for international flights and 2 for domestic flights is not a suggestion but a necessity to absorb unforeseen events. Always check the airport monitors to confirm your boarding gate, as they can change without prior notice.
Luggage Management
Given the slowness and reported problems in baggage delivery, take additional precautions. Use a luggage wrapping service (like Tripstore in the public area) to deter theft. Clearly label your luggage with your contact details and, if your suitcase does not appear on the carousel or arrives damaged, report the incident immediately at your airline's counter BEFORE leaving the baggage claim area.
If you're flying with Flybondi
Given the current level of cancellations, monitor your flight well in advance, avoid booking tight connections, and know your rights: with delays of more than 4 hours or cancellations, you can file a claim with ANAC through their online form.
List of Airlines and Contact Information
Sector A (Counters 101-115)
Sector B (Counters 116-145)
Sector C (Counters 146-175)
Sector D (Counters 176-205)
- Aerolíneas Argentinas (International and regional flights)
Sector E (Counters 206-235)
Sector F (Counters 236-250)
Other International Airlines
The following airlines also operate regularly at Ezeiza Airport. Confirm the assigned check-in sector on the terminal's information screens:
