Frequently Asked Questions from Passengers at Ezeiza Airport

The Manuel Tienda León express service connects the airport with Terminal Pellegrini, in downtown Buenos Aires: minibuses depart every 60 minutes from 6:00 am to 10:00 pm, and the journey takes approximately 1 hour. Keep in mind that there are reports of inconsistencies in customer service — confirm the boarding point well in advance. Transfers S.R.L. is a door-to-door minibus alternative with a good reputation for service, although at a higher cost. Inquiries via WhatsApp (+54 9 11 5450 9599) or at 0 810 888 5366.

If you request an Uber, you must wait in the parking area and coordinate a meeting point with the driver through the app, as the passenger pickup and drop-off area near the terminal entrances is exclusive to taxis and private cars.

For Cabify, the waiting area is located outside the main exits of the international and domestic arrivals terminals. The estimated fare between downtown Buenos Aires and the airport is between USD20.00 and USD30.00.

Several options are available for traveling between Ezeiza and Aeroparque airports:

• Manuel Tienda León: Punctual when everything goes well, although some users report inflexible schedules and customer service failures in unexpected situations.
• Taxis and private cars: Quick but more expensive options; it is advisable to check rates before getting in.

Ezeiza Airport offers Argentine citizens the possibility of using the Pasaporte Al Instante service in case of emergency, through an exclusive Renaper (National Registry of Persons) stand located in the international departures terminal.

How long does it take? The procedure itself takes about 15 minutes. With this instant modality, delivery is made between 2 and 6 hours later. Issuance is subject to document verification and approval of external checks.

Hours: The service office at Ezeiza Airport is available 24 hours a day.

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Information is mixed: there are recent indications of a Personal stand in the departures area, but it is not fully confirmed nor consistent across different sources. To avoid relying on this, it's better to purchase an eSIM for Argentina online before traveling if your phone is compatible. View plans for other countries. Get 5% off with code MUNDO.

Although Ezeiza Airport does not offer a wide range of entertainment services, it has a good variety of dining options (cafés, fast food outlets, and traditional Argentine cuisine), as well as regional and duty-free shops. Many of these establishments remain open overnight. There is also free Wi-Fi and several VIP lounges to make your wait more comfortable — although access to the latter is not always guaranteed, even with membership.

Yes, the airport has an official luggage storage service located in the International Arrivals Terminal (public area, in front of check-in counters I). It operates every day from 6:00 AM to 10:00 PM. It offers self-service lockers that are reserved and paid for online through the airport's official website, as well as a counter for larger items. The lockers have a capacity of up to 120 liters (46cm x 90cm x 75cm). There are also alternatives such as My Pod Capsule within the premises and services like Qeepl in the city.

At the intersection of the International Arrivals Terminal and the Domestic Arrivals Terminal, you will find private MyPod capsules, which can be reserved for 3, 6, or 12 hours. The capsules offer privacy, personalized lighting, power outlets, USB ports, and Wi-Fi. Additional services include self-managed lockers, showers, private changing rooms, and coworking spaces.

Nearby options include Rozas Apart, EZE Inn Boutique Hotel, Hotel Plaza Central Canning, Marriott Buenos Aires Ezeiza Airport, Posada de las Águilas Hotel Boutique. FIND A HOTEL

Additionally, Ezeiza's VIP lounges offer comfortable and private spaces for your stay. Some are available 24 hours a day, 7 days a week.

If you lose documents or belongings in the terminals or parking areas, contact the Lost and Found office of the Airport Security Police (PSA). Phone: +54 11 5193 0200 ext. 11013; email: [email protected]. Available 24 hours.

If your luggage or personal items were lost during the trip, you must contact your airline.

This is one of the points that deserves the most caution. There are recurrent and well-documented reports of suitcases being forced open or with missing items upon collection from the carousel, including a history of organized gangs operating within the baggage circuit. Use a lock, wrap your luggage with film, and most importantly: check it before going through Customs — once you leave that area, filing a claim becomes much more difficult.

In addition to ATMs, you will find currency exchange offices operated by Sur Finanzas in the C check-in hall and in the international arrivals area. They are open 24 hours.

Before leaving the country, Argentine residents must declare valuable items manufactured abroad to avoid paying taxes on them upon return. For more information, visit argentina.gob.ar.

The Waiting Area, located inside the E4 parking lot, offers 1 hour of free parking. This area includes outdoor spaces, restrooms, dining options, and screens with flight status information.

For longer waits, you will need to use one of the paid parking lots. To view rates and more information, click HERE.

Foreign passengers can request a VAT refund for purchases of nationally produced goods at stores participating in this system. At Ezeiza, Global Blue manages this process, with offices in the domestic and international arrivals halls and in the international boarding area, near gate 16 (open from 8:00 am to 11:00 pm). There are user reports of delays and lack of transparency in the process — keep all receipts from your purchase and the procedure just in case.

The airport offers a variety of restaurants, cafés, and fast-food outlets. Some standout options: La Cabrera Al Paso for quality Argentine food, Brioche Dorée for breakfast and snacks, and Havanna for the classic Argentine coffee.

While some reviews praise the service, others point to high prices and offerings that don't always meet expectations. Quality varies considerably depending on the location and time of day.

Ezeiza has several VIP lounges, including the Salón Cóndor, Aeropuertos VIP Club, and Admirals Club. They offer comfortable spaces with snacks and beverages, although the quality and variety of services varies considerably from one to another.

Keep this in mind: denial of access due to "full capacity" is a very recurring complaint, even with membership or an eligible card — book in advance when the lounge allows it, and don't rely on walk-in access during peak hours.

The duty-free shop at Ezeiza offers a wide variety of products such as perfumes, beverages, and chocolates. However, many passengers point out that prices tend to be higher than in similar stores abroad.

There are also reports of long lines at the checkout and inconsistencies in promotions and prices. It is advisable to plan purchases in advance and check your purchase before leaving the counter.

The airport has offices for companies such as Europcar, Hertz, Sixt, Localiza, Alamo, and Avis, among others. The experience varies considerably depending on the agency — some have a very good consistent reputation, while others accumulate more reports of unclear additional charges or problems with toll devices.

It is essential to review the contract and terms before signing, regardless of which agency you choose.

Ezeiza has an accompaniment program for passengers with reduced mobility, highly valued by travelers. This service may include wheelchair transportation, assistance during check-in and boarding, and personalized guidance.

It is ideal for elderly passengers or those with reduced mobility who need support up to the boarding gate, families with young children who require help with luggage and formalities, first-time travelers unfamiliar with airport processes, or business travelers looking to optimize their time.

How it works: When booking this service, a trained assistant meets you at a previously agreed meeting point and guides you through check-in, security, immigration, and all the way to your boarding gate. For arrivals, they help with baggage claim, customs clearance, and arranging transportation if needed.

Where to book it: It can be booked directly with specialized companies like Aeropuertos VIP Club, or through certain airlines that offer it within their premium packages.

Approximate cost: prices vary depending on the level of assistance and additional services, and typically range between USD70.00 and 150.00.

We recommend notifying your airline about your special needs when booking the flight.

Yes, and it is one of the best-rated services at the entire airport. Since 2025, Ezeiza has "Amo Viajar", the first room at an Argentine airport specifically designed to reduce sensory stimuli (lights, colors, sounds) for passengers with Autism Spectrum Disorder, in collaboration with Fundación Brincar.

It is free, but you must reserve it: request the assistance service on the Aeropuertos Argentina website, indicating in the "Additional" field that you want to use the space, and present your Single Disability Certificate (CUD) at the information stand on the day of the flight to receive the access card. More information and form.

Ezeiza provides free Wi-Fi service in all terminals, and it is one of the best-rated points by travelers: stable and fast in most of the premises. Some users report that it can be slower or unstable in very crowded areas.

If you need a more reliable connection, VIP lounges usually offer better Wi-Fi quality (when you manage to get in).

Here it's best to be realistic: this is the most unpredictable point at the entire airport. Security control is usually agile, but immigration can vary greatly — there are consistent reports of waits of an hour or more during peak hours.

Automatic e-gates speed up the process considerably, but they are only available for Argentine passengers over 18 with a passport, and they fail with some frequency (you'll still be redirected to manual control). Arrive with the recommended 3-hour margin for international flights, and don't count on e-gates as a guarantee of speed.